Chosen J Inc
📍 146 Tribeca, Irvine, CA 92612
📧 contact@chosenjew.com
At Chosenjew, your satisfaction is our top priority. If for any reason you are not happy with your purchase, we offer refund or exchange services under the following terms and conditions:
🕒 Return & Refund Window
- You may request a return or refund within 30 days of receiving your order.
- To start a request, please email us at contact@chosenjew.com or use the Contact Us page.
- Include your order number and the reason for return. We will review your request and respond within 1–2 business days.
📦 Return Conditions
- Items must be unused, in their original condition, and returned with the original packaging and receipt.
- Items not meeting these conditions will be refused and returned to you at your cost.
- Returns due to personal reasons (e.g. change of mind) will require the customer to cover the return shipping.
🚫 Non-Returnable Items
The following items are not eligible for return or refund:
- Sale or clearance items
- Gift cards
- Downloadable software
- Intimate or sanitary goods
- Hazardous materials or flammable liquids/gases
- Perishable goods (e.g., food, flowers)
- Health or personal care items (unless sealed and unused)
🔁 Exchanges for Defective or Damaged Items
We only replace items if they are defective or damaged upon arrival.
To request an exchange:
- Email contact@chosenjew.com with:
- Your order number
- Unboxing video of your package
- Clear photos of the damage or missing parts
- Screenshot of your order confirmation (if from a livestream)
- We will assess the claim and, if approved:
- Send a replacement if available
- Offer an alternate item or a full refund if out of stock
You must contact us within 7 days of receiving a defective item.
🔁 Return Shipping & Address
Return packages must be sent to:
Chosen J Inc
146 Tribeca, Irvine, CA 92612
- Customers are responsible for return shipping costs unless the item was damaged or defective.
- We recommend using a trackable shipping method or purchasing shipping insurance.
💳 Refund Processing
- After receiving and inspecting your return, we will notify you via email whether your refund has been approved.
- If approved, a refund will be issued to your original payment method within 5–10 business days.
- Please note: Refund timing may vary depending on your bank or card provider.
If you haven’t received a refund:
- Recheck your bank account
- Contact your credit card company or bank
- If the issue persists, email us at contact@chosenjew.com
📦 Modifying or Cancelling Orders
- You may cancel or modify your order within 24 hours of placing it.
- Once your order has shipped, we cannot cancel or change it.
🎁 Gift Returns
- If marked as a gift at the time of purchase and shipped directly to you, you may receive gift credit for the return value.
- If the gift wasn’t marked or shipped to the purchaser, the refund will go to the original buyer.
📌 Final Notes
- Our return policy lasts 30 days. Returns after this window are not eligible.
- Please do not send your return directly to the manufacturer.
- Items returned without prior approval will not be accepted.
Need Help?
If you have any questions or need help with your return, contact us anytime at:
📧 contact@chosenjew.com